General
General Order Questions
- I can't add the case I want to my cart. How can I place my order?
- What should I do if the product I want is out of stock?
- When will my order be processed?
- How will you process pre-orders?
- Which holidays do you observe?
- Does my billing address have to match the address on file with my credit card?
Shipping Questions
- What are your shipping charges?
- If I chose the free shipping option, how will my order be processed?
- What do I do if there are no shipping methods to choose from during checkout? How do I place an order?
- How long does it take to ship?
- Do you pay for custom fees for international orders?
- Do you ship to APO, FPO and DPO addresses?
Warranty & Return Questions
- What is your return policy?
- What should I do if I receive a defective product?
- How do I return or exchange a product?
- Do I need to send my product back to you when filing a claim?
- What if I don't have my receipt (proof of purchase)?
- How long will it take for me to get a refund to my credit card?
FAQ
ATLAS Questions
- I just received my ATLAS Waterproof Case, but I am having a hard time registering it.
- How do I install/remove my ATLAS case?
- I dropped my device while having the Atlas case on my phone and now my screen is damaged. Is my phone covered under the device warranty?
- My ATLAS Case failed and now my phone has water damage. How can this be fixed?
ClamCase
General Questions
- Where can I learn more about my ClamCase?
- What is the difference between the ClamCase Pro and ClamCase Original?
- What tablets are compatible with ClamCase?
- What comes in the box with my ClamCase?
- How do I reset my ClamCase.com account password?
- Is ClamCase compatible with a mouse or trackpad?
Using Your ClamCase
- What do the special keys do?
- How do I turn on my ClamCase?
- How do I pair my iPad and ClamCase keyboard?
- How do I insert/remove my iPad?
- How do I reset my ClamCase?
- How do I clean my ClamCase?
Charging & Battery Life
- How do I check the battery life?
- What is my ClamCase’s battery life?
- Can I charge my iPad while it is inside my ClamCase?
- How do I charge my ClamCase?
- Does ClamCase charge my iPad?
- What type of battery is my ClamCase equipped with?
Purchasing
Shipping
Warranty & Returns
CommandKit V2.0
Setup
- Installing CommandKit Wireless Smart Wall Switch - 3 Way
- Installing CommandKit Wireless Smart Wall Switch
- Creating a Home
- Pairing an Accessory
- Add a Room and assign accessories to that Room
- Add a Zone and assign Rooms to that Zone
FAQ
Troubleshooting
CommandKit
Set up
Troubleshooting
- I cannot control my accessories while I'm away from my Home.
- I receive a "an unexpected error occurred" message while my accessory is being set up.
- I see an "iCloud Data Sync in Progress" message while trying to use HomeKit
- I’m not able to scan the Setup Code
- My accessory is not displayed in the list of available accessories in the “Add Accessories” screen
- I receive a “Accessory Not Reachable” notification when trying to interact with my accessory
Tips
FAQ
- How do I Create a schedule (Timed Event)
- Can I use the CommandKit Lightbulb Adapter or Smart Outlet outdoors?
- Can I use CommandKit Smart Outlets with my coffee maker?
- How do I reset my CommandKit Accessory?
- Can I add my CommandKit accessory to a different network?
- How do I turn on iCloud Keychain?