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Warranty Policy

 

Having an issue? Don’t worry, we’ve got you covered.

We want you to be happy with every purchase you make. Whether that’s a return, exchange, or something else, we’re here to help you. If you’re looking to initiate a return or warranty replacement, the details regarding how to do that and what is covered are below. If you’re a QVC or HSN customer, please find your warranty policies outlined below. 

Questions? Please email support@incipio.com.

 

Returns

We offer a no-questions-asked 30 day return policy for all products purchased from our websites (incipio.com, griffintechnology.com, and getsurvivor.com). Please have your order number ready and click here to start your return 

 

Warranty & Replacements

Our Manufacturer’s Warranty is a limited lifetime warranty that covers all products purchased from incipio.com, griffintechnology.com, and getsurvivor.com, as well as all products purchased from an authorized retailer. Please review the chart below for details regarding your product, warranty period, and what your warranty covers. Once you’ve submitted your warranty form, we’ll be in touch within 2 business days. All US replacements usually arrive within 3-5 business days. Expect to receive an email confirmation, tracking number, or request for next steps after you submit.   

 

To begin a warranty replacement, please click here and have the following documentation ready: 

  • Email address
  • Description of the issue you’re having with your product
  • Date of purchase
  • Shipping address, including name and phone number, for your replacement to be shipped to
  • Product SKU, if available
  • Order number, if purchased from incipio.com, griffintechnologies.com or getsurvivor.com
  • Photos of your product
  • Proof of purchase

 

 

30 DAY RETURN POLICY

LIMITED WARRANTY

LIFETIME  WARRANTY

PRODUCTS

All Products purchased from Incipio Online Store.

Onward Brand products manufactured prior to January 1, 2020, all lithium Ion Battery products, Incase Products and any product listed as manufactures Warranty.

Onward Brand products manufactured after January 1, 2020 , and Kate Spade products purchased from Onward brands websites or a valid Onward Brands reseller.   

WARRANTY PERIOD

30 days from the original date of purchase.

365 days from the original date of purchase shown on your required proof of purchase.

Lifetime of product*

(Original Proof of Purchase required)

POLICY AND WARRANTY APPLICABILITY

Products purchased from Onwards Brands Websites ; applies to original purchaser only (non transferable).

Defects in materials and workmanship under normal use. This Warranty does not cover wear and tear and is not transferable

EXCLUSIONS

Products purchased at a valid Onward Brands reseller must be returned within that reseller’s return period with the original receipt.

Damage caused by using the product outside its intended use, mishandling, neglect, accident, tampering or unauthorized modification, and alteration.

REMEDY

Return the product in its original packaging with proof of purchase to Onward Brands for a refund of the purchase price (exclusions may apply).

Replacement of the product with a product that is of equal value.  The replacement product is covered by a ninety (90) day warranty from the time of replacement and is not subject to the one-year warranty.

PROCESS

Contact Onward Brands customer service at (888-893-1638 or submit RMA request at the this link: RMA Request

Contact Onward Brands customer service at 888-893-1638 or click HERE to file a claim online.

 

All Incipio©, Griffin Technology©, and Survivor© products are subject to normal wear and tear and may become obsolete overtime. Our Manufacturer’s Warranty covers all defects in materials and workmanship and guarantees a replacement of that product or a product similar. Please note that our manufacturer’s warranty does not cover damage to the product if it is misused, mishandled, if it has been tampered with, or accident. 

For all Incipio©, Griffin Technology©, and Survivor© products, the Limited Warranty covers a period of five (5) years from the original date of purchase; the Lifetime Warranty covers a period of seven (7) years from the original date of purchase. 

All Incipio©, Griffin Technology©, and Survivor© products are covered by either a Manufacturer’s Warranty, Limited Warranty or Lifetime Warranty if purchased from incipio.com, griffintechnologies.com, getsurvivor.com, or an authorized retailer. 

 

Onward Brands Products and Consumer Law Rights

Consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, Onward Brands’ warranties are in addition to all rights and remedies conveyed by such consumer protection laws and regulations.

Replacement Product

  • Onward Brands’ Limited and Lifetime Warranties are covered by a ninety (90) day warranty from the time of replacement or up to one year from the original date of purchase, whichever is longer 
  • Replacement products are subject to applicable shipping and handles fees.
  • All warranty claims outside of the U.S. will be honored with a store credit of equal value to the purchase price.  The store credit must be used within ninety (90) days of issuance.

LIMITATION OF LIABILITY

IN NO EVENT SHALL GRIFFIN TECHNOLOGY BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RELATED TO THIS PRODUCT, OR THE PERFORMANCE OR BREACH THEREOF, EVEN IF GRIFFIN TECHNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. GRIFFIN TECHNOLOGY’S LIABILITY TO CUSTOMER, IF ANY, SHALL IN NO EVENT EXCEED THE TOTAL OF THE PURCHASE PRICE OF THE WARRANTED PRODUCT. SOME STATES DO NOT PERMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SECTIONS OF THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 

ALL OTHER WARRANTIES DISCLAIMED

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY EXPRESSLY DISCLAIMS ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. ANY REPRESENTATIONS OR PROMISES INCONSISTENT, OR IN ADDITION TO THIS WARRANTY ARE UNAUTHORIZED AND SHALL NOT BE BINDING UPON GRIFFIN TECHNOLOGY.

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