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Warranty Policy

Incipio, LLC (“Incipio”) takes great pride in the quality of its products and strives to provide consumers with an overall positive product experience.
As such, Incipio stands behind its products with the following warranties:

 


 

30 DAY RETURN POLICY

1 YEAR LIMITED WARRANTY

LIFETIME WARRANTY*

Products

All Products purchased from Incipio.com

For the following products purchased from Incipio.com or an authorized reseller: All Tablet Cases, DualPro, NGP, and all previous form factors.

For the following phone cases purchased from Incipio.com or an authorized reseller: Slim, Grip, Duo, Stashback and Organicore.

Warranty period

30 days from the original date of purchase

365 days from the original date of purchase shown on your required proof of purchase

 Lifetime of product*

Policy and Warranty Applicability

Products purchased by the original purchaser from Incipio.com

Defects in materials and workmanship under normal use and failure to perform as intended

Defects in materials and workmanship under normal use and failure to perform as intended

Exclusions

Products not purchased from Incipio.com must be returned to the original place of purchase with the proof of purchase

Damage caused by using the product outside its intended use, mishandling, neglect, accident, tampering or unauthorized modification, and alteration

Remedy

Return the product to Incipio for a refund of the purchase price (exclusions may apply)

Replacement of the product with a product that is of equal value.  The replacement product is only covered by a ninety (90) day warranty from the time of replacement and is not subject to the one year warranty.

Replacement of the product with a product of equal value. The replacement product is only covered by a ninety (90) day warranty from the time of replacement and is not subject to the Lifetime Warranty.

Process

Contact Incipio customer service at (800) 733-0088

Contact Incipio customer service at (800) 733-0088 or incipio.com/warranty and submit a return form to file a warranty claim

Contact Incipio customer service at (800) 733-0088 or incipio.com/warranty and submit a return form to file a warranty claim

  

One Year Limited Warranty


Incipio warrants the following products with a ONE (1) Year Limited Warranty ("Warranty”): All Tablet Cases, DualPro, NGP, and all previous form factors. This Warranty only covers defective parts, defective manufacture, faulty workmanship and failure to perform as intended. This Warranty covers replacement of the same or similar product of equal value, solely at Incipio's discretion. This Warranty only applies to the original purchaser. This Warranty does not cover any damage to any non-Incipio product used in connection with an Incipio product. This Warranty does not apply to, or cover any damage due to misuse, mishandling, neglect, accident or tampering. Incipio’s liability to customer, if any, shall in no event exceed the total of the purchase price of the warranted product. Some states do not permit the exclusion or limitation of incidental or consequential damages. Therefore, sections of the above limitation or exclusion may not apply to you. To the maximum extent permitted by law, this Warranty replaces any other warranty, expressed or implied, including, but not limited to, any warranty of merchantability or fitness for any particular purpose. Any representations or promises inconsistent, or in addition to this Warranty are unauthorized and shall not be binding upon Incipio.


LIMITATION OF LIABILITY


INCIPIO’S LIABILITY TO CUSTOMER, IF ANY, SHALL IN NO EVENT EXCEED THE TOTAL OF THE PURCHASE PRICE OF THE WARRANTED PRODUCT. SOME STATES DO NOT PERMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SECTIONS OF THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

ALL OTHER WARRANTIES DISCLAIMED
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY EXPRESSLY DISCLAIMS ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. ANY REPRESENTATIONS OR PROMISES INCONSISTENT, OR IN ADDITION TO THIS WARRANTY ARE UNAUTHORIZED AND SHALL NOT BE BINDING UPON INCIPIO.


Lifetime Warranty


Incipio warrants the following products, when purchased through an authorized reseller, with a Lifetime Warranty (“Limited Lifetime Warranty”): Slim, Grip, Stashback, Duo and Organicore phone cases. This Limited Lifetime Warranty is for the life of the product covered by the warranty. Over time products are subject to normal wear and tear and may become obsolete due to advances in technology, therefore, this Limited Lifetime Warranty does not cover normal wear and tear, or damage to any non-Incipio product used in connection with an Incipio product. This Limited Lifetime Warranty covers the lifespan of various products, not the life of the purchaser or any other individual. Considering the foregoing, Incipio has determined that the reasonable lifespan of the products covered by this Limited Lifetime Warranty to be seven (7) years from the original date of purchase of the product from an authorized reseller. During the time the Limited Lifetime Warranty is in effect, Incipio warrants its products against defects in materials and workmanship. Incipio will replace a product if the product does not perform as intended due to defective parts or workmanship. This Limited Lifetime Warranty does not extend to instances where the product is damaged through use for which it was not intended, such as misuse, mishandling, removal and/or re-installation, neglect, accident, tampering, unauthorized modification or alteration.


LIMITATION OF LIABILITY


IN NO EVENT SHALL INCIPIO BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RELATED TO THIS PRODUCT, OR THE PERFORMANCE OR BREACH THEREOF, EVEN IF INCIPIO HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. INCIPIO’S LIABILITY TO CUSTOMER, IF ANY, SHALL IN NO EVENT EXCEED THE TOTAL OF THE PURCHASE PRICE OF THE WARRANTED PRODUCT. SOME STATES DO NOT PERMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SECTIONS OF THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.


ALL OTHER WARRANTIES DISCLAIMED


TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY EXPRESSLY DISCLAIMS ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. ANY REPRESENTATIONS OR PROMISES INCONSISTENT, OR IN ADDITION TO THIS WARRANTY ARE UNAUTHORIZED AND SHALL NOT BE BINDING UPON INCIPIO.


Conditions of Warranty


To be eligible for any Incipio warranty the product must be purchased from an authorized reseller and must be returned to the original place of purchase with the proof of purchase. Warranties for products purchased from incipio.com must be processed through Incipio Customer Support at incipio.com/warranty and include the proof of purchase and a picture of their product.


Replacement Product

  • Incipio’s One Year Limited Warranty is covered by a ninety (90) day warranty from the time of replacement.
  • Incipio’s Lifetime Warranty is covered by a ninety (90) day warranty from the time of replacement.
  • Replacement products are subject to applicable shipping and handles fees.
  • All Incipio warranties are non-transferrable.
  • All warranty claims outside of the U.S. will be honored with a store credit of equal value to the purchase price. The store credit must be used within ninety (90) days of issuance.


Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


30 Day Return Policy


If you are unsatisfied with your purchase made on https://www.Incipio.com, Incipio honors a thirty (30) day return policy. The product must be returned in its original packaging with the proof of purchase to Incipio. A refund of the purchase price will be provided (exclusions may apply).

Please visit us at incipio.com/warranty to begin the return process.

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